Welcome to Deals Tend Twig Store! These terms outline our mutual commitments as we help you cultivate beauty in your garden. Please read them as carefully as you’d examine a new Acer platanoides sapling before planting.

1. Understanding Our Relationship

By accessing tendtwig.com (our “Nursery”), you agree to these terms, which govern how we provide our botanical products and services to gardening enthusiasts worldwide (excluding certain Asian and remote regions).

1.1 Our Philosophy

We approach every transaction with the same care we give our Alpinus x callizones hybrids—valuing transparency, plant health, and your complete satisfaction.

2. Your Account Responsibilities

When creating an account to purchase our Acer varieties or delicate Achillea specimens:

  • Provide accurate information (like the precise measurements needed for Acer ginnala planting)
  • Maintain password confidentiality (protect it like you would a rare Agapanthus)
  • Notify us immediately of unauthorized activity ([email protected])

3. Our Botanical Offerings

3.1 Product Descriptions

We describe each plant—from hardy Ajuga groundcovers to our special Alba specimens—with horticultural accuracy. However:

  • Colors may vary slightly like natural variations in Acutiflora blooms
  • Container sizes are approximate as growing conditions affect root development

3.2 Availability

Some plants like our Africanus species may have limited quantities. We’ll notify you if your selected Aesculus or Albizia becomes unavailable after ordering.

4. Ordering Process

4.1 How We Grow Your Order

After you select your plants (whether Acer platanoides or delicate Alopecuroides):

  • You’ll receive an order confirmation email—consider this the “seed” of your purchase
  • Our team processes orders in 1-2 business days (as efficiently as our nursery operations allow)

4.2 Payment Terms

We accept these payment methods for your convenience:

  • Visa, MasterCard, JCB
  • PayPal

Payment is due when ordering. Like preparing soil for Allium bulbs, we prepare orders only after payment clearance.

5. Shipping Your Plants

5.1 Delivery Options

We ship with the same care we’d use transporting fragile Akebia vines:

  • Standard Shipping ($12.95): DHL/FedEx (10-15 days after dispatch)
  • Free Shipping: EMS for orders over $50 (15-25 days after dispatch)

5.2 International Considerations

For customers outside the US (excluding restricted regions):

  • You’re responsible for any customs fees (like import duties for Alcea specimens)
  • Phytosanitary certificates are included where required

6. Our Returns Policy

6.1 Healthy Plant Guarantee

If your Acer ginnala or other plants arrive in poor condition (contrary to our shipping standards):

  • Contact us within 15 days at [email protected]
  • Include photos showing the issue (like documenting Aegopodium root damage)
  • We’ll arrange replacement or refund (including return shipping costs)

6.2 Standard Returns

For change-of-mind returns (as rare as an unhappy Alpinus x callizones owner):

  • Items must be in resalable condition (like unplanted Ajuga)
  • Original packaging required (minor pot wear acceptable)
  • Customer covers return shipping

6.3 Non-Returnable Items

Due to their delicate nature, we cannot accept returns for:

  • Bare-root plants (including our Alba collection)
  • Seasonal/clearance items (marked accordingly)
  • Custom orders (like bulk Africanus requests)

7. Intellectual Property

All content on our site—from Acerifolia descriptions to cultivation tips—is our protected intellectual property, just as our nursery techniques are carefully developed over years.

8. Liability Limitations

While we nurture every Abelia and Aesculus with expert care, we cannot guarantee:

  • Plant survival after delivery (proper care is essential)
  • Delivery delays caused by weather or customs (beyond our control)

Our maximum liability is limited to your order value.

9. Policy Updates

We may update these terms occasionally—like pruning an overgrown Acer to encourage healthy growth. Continued use after changes means you accept the new terms.

10. Contact Us

Questions about these terms? Reach out like you’d check soil moisture for a new Achillea:

Deals Tend Twig Store
212 Ambleside Dr
Severna Park, US 21146
Email: [email protected]
Response time: 1-2 business days (as prompt as our order processing)