At Deals Tend Twig Store, we nurture your plant shopping experience with the same care we give to our Acer platanoides and Alpinus x callizones hybrids. Below you’ll find everything you need to know about shipping options and our thoughtful return process.

Shipping Information

Order Processing

Our gardening team processes orders within 1-2 business days—about as quickly as our Acutiflora hybrids sprout new growth!

Shipping Methods

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 days after dispatch
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 days after dispatch

International Customers: We ship worldwide (excluding some Asian and remote regions). International orders may be subject to customs fees, which are the customer’s responsibility.

Returns & Exchanges

While we hope you’ll love your Acer ginnala or Agapanthus as much as we do, we understand that sometimes returns are necessary. Our policy is designed to be as straightforward as planting Ajuga groundcover.

Eligibility

We accept returns and exchanges within 15 days of delivery when:

  • Plants arrive alive and undamaged in resalable condition
  • Original packaging is intact (minor shipping wear on pots is acceptable)
  • Proof of purchase is provided (order number or receipt)

Non-Returnable Items

Due to their delicate nature, these items cannot be returned:

  • Bare-root plants (including our Alba specimens)
  • Seasonal or clearance items (marked as such in product descriptions)
  • Custom/special-order plants (like bulk Africanus species orders)
  • Plants that have been planted or removed from original containers

Return Process

Follow these simple steps to return your plants:

  1. Contact Us within 15 days at [email protected] with your order number and reason
  2. Wait for Approval – Our specialists will respond within 2 business days
  3. Package Carefully – Repack the plant securely in its original container
  4. Ship Back – Use the provided return label (return shipping costs are your responsibility)
  5. Receive Confirmation – We’ll notify you when your return is processed

Exchange Process

Want to exchange your Acer for another variety? Follow the same steps as above, noting your preferred exchange item in your email. Exchanges are subject to availability in our nursery.

Refund Information

After we receive and inspect your return (typically within 5 business days):

  • Refund Method: Original payment (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after approval
  • Deductions: Original shipping fees are non-refundable; return shipping is your responsibility

Exception: For damaged or incorrect items, we’ll cover return shipping and provide a full refund including original shipping costs.

International Returns

For our global customers:

  • You’re responsible for any customs fees on returned items
  • International returns must include all original phytosanitary certificates
  • Refunds are processed in USD (amount may vary slightly due to exchange rates)

Need Help?

Our customer care team grows solutions as reliably as our plants. Contact us at [email protected] or write to:

Deals Tend Twig Store
212 Ambleside Dr
Severna Park, US 21146

We typically respond within 1-2 business days—about as fast as our standard shipping!