Welcome to Tend Twig’s FAQ page! We’ve compiled answers to common questions about our premium plants, shipping policies, and gardening support. Whether you’re curious about our Acer collection or need help with an order, you’ll find nurturing answers here.
About Our Plants
What types of plants does Tend Twig specialize in?
We cultivate a carefully curated selection of ornamental trees (like our Acer platanoides), flowering perennials (including Agapanthus and Achillea), and unique groundcovers (such as Ajuga). Our menu reflects our passion for diverse species with special attention to Acer varieties.
Are your plants suitable for beginner gardeners?
Absolutely! Each plant ships with detailed care instructions. We recommend starting with hardy varieties like Alchemilla mollis or Aegopodium if you’re new to gardening. Our Albizia and Akebia may require slightly more experience.
How are plants packaged for shipping?
Every plant is:
– Hand-inspected by our Maryland horticulture team
– Wrapped in eco-friendly protective materials
– Labeled with species-specific care guides
– Packaged to prevent soil spillage while allowing airflow
– Hand-inspected by our Maryland horticulture team
– Wrapped in eco-friendly protective materials
– Labeled with species-specific care guides
– Packaged to prevent soil spillage while allowing airflow
Ordering & Account
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through encrypted systems.
Can I modify my order after placement?
Changes are possible within 12 hours of ordering. Please email [email protected] immediately with your order number. We process orders quickly to ensure fresh delivery, so later modifications may not be possible.
Do you offer wholesale or bulk pricing?
Yes! Contact our plant specialists at [email protected] for pricing on orders of 20+ plants. Perfect for landscapers or community gardens pairing Allium with Alcea displays.
Shipping & Delivery
What are my shipping options?
Standard Shipping ($12.95):
– Carrier: DHL/FedEx
– Delivery: 10-15 days after dispatch
– Best for urgent orders like our Acer ginnala before planting season
Free Shipping (Orders >$50):
– Carrier: EMS
– Delivery: 15-25 days after dispatch
– Ideal for combining Alpinus x callizones with companion plants
– Carrier: DHL/FedEx
– Delivery: 10-15 days after dispatch
– Best for urgent orders like our Acer ginnala before planting season
Free Shipping (Orders >$50):
– Carrier: EMS
– Delivery: 15-25 days after dispatch
– Ideal for combining Alpinus x callizones with companion plants
Do you ship internationally?
We ship worldwide except parts of Asia and certain remote areas. International shipments include all necessary phytosanitary certificates. Note that customs processing may add 3-7 days to delivery estimates.
How will I know when my order ships?
You’ll receive:
1. A confirmation email when your order processes (within 1-2 days)
2. A shipping notification with tracking number
3. Care reminders timed to your estimated delivery date
1. A confirmation email when your order processes (within 1-2 days)
2. A shipping notification with tracking number
3. Care reminders timed to your estimated delivery date
Returns & Plant Health
What if my plants arrive damaged?
Our Happiness Guarantee covers any plants that arrive in poor condition. Within 15 days of delivery:
1. Email photos to [email protected]
2. We’ll send replacements or issue a refund
3. No need to return the plants—compost them responsibly
1. Email photos to [email protected]
2. We’ll send replacements or issue a refund
3. No need to return the plants—compost them responsibly
Can I return plants if I change my mind?
Yes, within 15 days of delivery for store credit. The plants must be alive in their original packaging. Customers are responsible for return shipping costs. We cannot accept returns of Acer platanoides or other large specimens after planting.
My Agapanthus isn’t thriving—can you help?
We’re growing experts! Email us with:
– Photos of the plant
– Your USDA Hardiness Zone
– Planting conditions
We’ll provide customized advice to help your garden flourish.
– Photos of the plant
– Your USDA Hardiness Zone
– Planting conditions
We’ll provide customized advice to help your garden flourish.
Seasonal Considerations
When is the best time to order bare-root plants?
Our Alba varieties and Acer specimens ship bare-root November-March. We’ll notify you when these dormant plants are ready for orders—perfect for early spring planting.
Do you adjust shipping methods for extreme weather?
Yes. If temperatures in your area or along the shipping route could harm plants (below 28°F/-2°C or above 95°F/35°C), we’ll:
– Hold shipment until conditions improve
– Contact you with alternative options
– Provide complimentary plant health tips for stressed arrivals
– Hold shipment until conditions improve
– Contact you with alternative options
– Provide complimentary plant health tips for stressed arrivals
Still have questions? Our gardening team grows answers! Contact us at [email protected] or 212 Ambleside Dr, Severna Park, US 21146. We respond within 24 hours—because every twig deserves timely care.